Terms of Service
Welcome to Nova Nurture
These Terms & Conditions govern your use of the Nova Nurture website and the purchase of our digital products. Nova Nurture is operated as a Sole Proprietorship located in Mossel Bay, Western Cape, South Africa.
1. Merchant of Record
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
2. Product Delivery & Usage
Nova Nurture provides digital toolkits, including PDF guides, audio tracks, and videos. Upon successful payment through Paddle, you will receive secure access to download or view your digital products. These products are for personal, non-commercial use only. You may not distribute, resell, or share these files.
3. Buyer Support & Contact Information
We are committed to supporting you and your family's journey. If you have questions about our content, you can reach us directly:
Email: info@novanurture.net
Phone: +27 68 524 3727
4. Complaint Policy & Resolution
We aim to resolve any concerns swiftly and fairly. If you have a complaint regarding our products or website, please contact us at info@novanurture.net.
Expected Turnaround Time: We will acknowledge your complaint within 48 hours and aim to provide a full resolution within 5 business days.
Ombudsman Service: If a dispute cannot be resolved to your satisfaction, you have the right to escalate the matter to the Consumer Goods and Services Ombud (CGSO) of South Africa, or the equivalent consumer protection agency in your local jurisdiction.
Terms of Service
Welcome to Nova Nurture
These Terms & Conditions govern your use of the Nova Nurture website and the purchase of our digital products. Nova Nurture is operated as a Sole Proprietorship located in Mossel Bay, Western Cape, South Africa.
1. Merchant of Record
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
2. Product Delivery & Usage
Nova Nurture provides digital toolkits, including PDF guides, audio tracks, and videos. Upon successful payment through Paddle, you will receive secure access to download or view your digital products. These products are for personal, non-commercial use only. You may not distribute, resell, or share these files.
3. Buyer Support & Contact Information
We are committed to supporting you and your family's journey. If you have questions about our content, you can reach us directly:
Email: info@novanurture.net
Phone: +27 68 524 3727
4. Complaint Policy & Resolution
We aim to resolve any concerns swiftly and fairly. If you have a complaint regarding our products or website, please contact us at info@novanurture.net.
Expected Turnaround Time: We will acknowledge your complaint within 48 hours and aim to provide a full resolution within 5 business days.
Ombudsman Service: If a dispute cannot be resolved to your satisfaction, you have the right to escalate the matter to the Consumer Goods and Services Ombud (CGSO) of South Africa, or the equivalent consumer protection agency in your local jurisdiction.
Terms of Service
Welcome to Nova Nurture
These Terms & Conditions govern your use of the Nova Nurture website and the purchase of our digital products. Nova Nurture is operated as a Sole Proprietorship located in Mossel Bay, Western Cape, South Africa.
1. Merchant of Record
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
2. Product Delivery & Usage
Nova Nurture provides digital toolkits, including PDF guides, audio tracks, and videos. Upon successful payment through Paddle, you will receive secure access to download or view your digital products. These products are for personal, non-commercial use only. You may not distribute, resell, or share these files.
3. Buyer Support & Contact Information
We are committed to supporting you and your family's journey. If you have questions about our content, you can reach us directly:
Email: info@novanurture.net
Phone: +27 68 524 3727
4. Complaint Policy & Resolution
We aim to resolve any concerns swiftly and fairly. If you have a complaint regarding our products or website, please contact us at info@novanurture.net.
Expected Turnaround Time: We will acknowledge your complaint within 48 hours and aim to provide a full resolution within 5 business days.
Ombudsman Service: If a dispute cannot be resolved to your satisfaction, you have the right to escalate the matter to the Consumer Goods and Services Ombud (CGSO) of South Africa, or the equivalent consumer protection agency in your local jurisdiction.
